Section 01
Introduction
This Privacy Policy ("Policy") is an official document governing how kisy918 ("we", "platform", "website") manages the personal information of members who register and use our services at kisy918.org. By registering an account or continuing to use this platform, you are considered to have read, understood and agreed to this Privacy Policy in its entirety.
kisy918 is an online casino platform offering a range of games including online slots, live casino, sports betting and arcade games to players aged 21 and above in Malaysia. We operate under an international licence and take full responsibility for protecting member data.
This Privacy Policy applies to all users of the kisy918 platform, including website visitors, prospective members and active members. This Policy should be read together with our Terms & Conditions.
Section 02
Information We Collect
In operating the kisy918 platform, we collect several categories of personal information from our members and users. This collection is done directly through the registration process, automatically during platform use, or from legitimate third parties.
2.1 Information Provided Directly
When you register an account or use our services, you may provide us with the following information:
- Full name as stated on your MyKad or valid identity document
- Date of birth for age verification of 21 years and above
- Active email address for account communications
- Mobile phone number for two-factor verification
- Username and password of your own choosing
- Payment method information for deposit and withdrawal processing
- Identity card number or MyKad when requested for identity verification purposes
2.2 Information Collected Automatically
The kisy918 platform also collects technical information automatically when you access our website. This data helps us maintain account security and improve service quality:
| Data Type |
Description |
Purpose |
| IP Address |
Your device's internet protocol address |
Security and geographic verification |
| Browser Data |
Browser type and version |
User experience optimisation |
| Session Logs |
Login time, logout time and session duration |
Account security monitoring |
| Transaction History |
Deposit, withdrawal and betting records |
Compliance and financial verification |
| Cookie Data |
User session preferences and settings |
Personalisation of the platform experience |
Section 03
Use of Information
Personal information collected by kisy918 is used specifically for the purposes stated below. We do not use your data for any other purpose without first obtaining your consent.
- Account Management: Creating, verifying and managing your kisy918 member account, including the registration and identity verification process.
- Financial Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrency (USDT, BTC, ETH), and managing withdrawals to your account.
- Platform Security: Identifying and preventing fraudulent activity, money laundering and other security threats that could affect the integrity of the platform.
- Service Communications: Sending important notifications related to your account, platform updates, transaction confirmations and relevant promotional information.
- Licence Compliance: Meeting legal and regulatory requirements under the international licence we comply with, including Know Your Customer (KYC) requirements.
- Service Improvement: Analysing platform usage patterns to improve the gaming experience and introduce new features suited to Malaysian members.
- Customer Support: Providing 24/7 customer service via live chat and email in Malay and English effectively.
Section 04
Data Sharing with Third Parties
kisy918 respects member privacy and does not sell, rent or trade your personal information to any third party for marketing purposes. However, there are limited situations where data sharing is necessary and legally permissible.
4.1 Trusted Service Providers
We share necessary information with third-party service providers who help us operate the platform, process payments and provide technical support. These providers are bound by strict confidentiality agreements and may only use data for the specified purposes.
4.2 Legal Requirements
kisy918 may be required to disclose members' personal information when lawfully required by competent authorities, courts or regulatory bodies under our international licence. Such disclosure is made solely to fulfil legal obligations.
kisy918 does not share members' personal information with advertisers, marketing companies or any party for commercial purposes without your explicit consent.
Section 05
Data Security
Protecting your data is kisy918's highest priority. We implement multiple layers of technical and organisational security to prevent unauthorised access, loss or destruction of your data.
5.1 Technical Security Measures
- Data encryption during transfer using the latest TLS protocol
- Encryption of data stored in databases using strong encryption algorithms
- Firewalls and intrusion detection systems that are continuously monitored
- Two-factor authentication for member account access
- Regular security scans by independent cybersecurity experts
- Strict access controls — only authorised staff may access member data
5.2 Member Responsibilities
The security of your account also depends on your own actions. kisy918 recommends that every member use a strong and unique password, not share login details with anyone, log out of their account after each session especially on public devices, and notify our support team immediately if they suspect any suspicious activity on their account.
In the event of a data security incident involving your information, kisy918 will notify you within a reasonable time and take appropriate remediation steps.
Section 06
Cookies and Tracking Technologies
The kisy918.org website uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage. Cookies are small text files stored on your device by your web browser.
6.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
- Performance Cookies: Collect information about how visitors use our website for analysis and service improvement purposes.
- Functional Cookies: Save your preferences such as language, display settings and session information to provide a more personalised experience.
6.2 Managing Cookies
You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect specific functions of the kisy918 platform and your overall user experience.
Section 07
Member Rights Regarding Personal Data
As a kisy918 member, you have certain rights regarding your personal data that we are committed to fulfilling within a reasonable time. These rights are as follows:
- Right of Access: You have the right to obtain a copy of the personal information we hold in relation to your account.
- Right of Rectification: If any information is inaccurate or out of date, you have the right to request that we correct it promptly.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal data retention obligations.
- Right to Restriction of Processing: You may request that we limit how we process your data in situations permitted by law.
- Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.
- Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
To submit any request relating to your rights, please contact the kisy918 support team via 24/7 live chat or email at . We will process your request within the timeframe set by the applicable law.
Section 08
Data Retention
kisy918 retains member personal information for as long as necessary to fulfil the purposes of data collection as stated in this Privacy Policy, or for as long as required by applicable laws and regulations under our international licence.
After an account is closed or has been inactive for a certain period, certain information may still be retained for financial record-keeping, audit, fraud prevention and regulatory compliance purposes. Data that is no longer required will be securely disposed of in accordance with our internal procedures.
Financial transaction records are retained in accordance with applicable legal and licensing requirements. This is our obligation as a licensed gambling platform operator.
Section 09
Amendments to the Privacy Policy
kisy918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, legal requirements or relevant technological developments. Any amendment will take effect upon publication on our website.
We will notify members of any material changes via notifications on the platform or by email to the address registered in your account. It is the member's responsibility to review this Privacy Policy from time to time. Continued use of the kisy918 platform after any amendment is considered your acceptance of the updated Privacy Policy.
Section 10
Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding kisy918's Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our support team is available to assist you 24 hours a day, 7 days a week.
- Live Chat: Click the live chat button at the bottom corner of the platform to connect directly with our support representatives in Malay or English.
- Email: Send your written enquiry to and we will reply within a reasonable time.
For specific enquiries relating to privacy and data protection, please state "Privacy Enquiry" in the subject line of your email or live chat message so we can direct your enquiry to the appropriate team more quickly.